Privacy Policy
Updated 2025 • Everyday Resilience Counselling (“we”, “our”, “us”)
1. Information We Collect
We collect personal information provided voluntarily when you book counselling sessions, subscribe to updates, or submit forms on this website. This may include your name, contact details, demographic information relevant to counselling, and any messages shared with our team.
2. How We Use Your Information
Information is used to provide counselling services, respond to inquiries, manage scheduling, deliver resources, and maintain supportive relationships with our partners and donors. With your consent, we may send emails about upcoming programmes or opportunities to get involved.
3. Confidentiality & Safeguarding
Counselling sessions are confidential and handled in accordance with Kenyan counselling ethics and applicable privacy laws. We may disclose information if required by law or to prevent serious harm, and we will inform you whenever possible.
4. Data Storage & Security
Client files are stored securely with limited access by authorised counsellors and administrators. We implement administrative, technical, and physical safeguards to protect against unauthorised access, alteration, or disclosure.
5. Your Rights
You may request access to your personal information, ask for corrections, or withdraw consent for non-essential communications at any time. To do so, contact us using the details on our Contact page.
6. Cookies & Website Analytics
Our website may use cookies or analytics tools to understand engagement and improve user experience. You can adjust your browser settings to decline cookies if preferred.
7. Contact Us
For privacy-related questions or requests, please email privacy@everydayresilience.org or call +254 711 000 000.