Privacy & Confidentiality Policy

When you book a session or engage our services, we may collect the following information: • Your name and contact details (email address, phone number) • Appointment details (date, time, session type) • Information you voluntarily share during sessions or intake forms • Payment confirmation details

Your information is used strictly to: • Schedule and manage appointments • Provide counselling services • Communicate session-related information • Maintain professional records as required by ethical guidelines We do not sell, rent, or share your personal information with third parties for marketing purposes.

All counselling sessions are confidential. Information shared during sessions will not be disclosed without your written consent except in the following circumstances: • If there is a risk of serious harm to you or others • Suspected abuse or neglect of a child or vulnerable person • When required by law or court order • For professional supervision or consultation (in which case identifying details are withheld)

Virtual sessions are conducted using secure video conferencing platforms. While reasonable measures are taken to protect your privacy, absolute confidentiality over the internet cannot be guaranteed. Clients are encouraged to attend sessions from a private, secure location.

• Client records are stored securely, either digitally or physically • Access is restricted to the counsellor only • Records are retained for a reasonable period in line with professional and legal requirements, after which they are securely destroyed

You have the right to: • Ask what personal information is held about you • Request corrections to your personal details • Withdraw consent for services at any time (subject to booking and cancellation policies) If you have any questions or concerns about your privacy, you may contact us directly.